UK SHIPPING from £1.99

Returns

Delivery

UK DELIVERY INFORMATION

We offer the following delivery options for orders within the UK:

UK Delivery Options

DELIVERY SERVICE CHARGE DELIVERY TIME
Economy Delivery £3.79/£1.99* 2-5 Working Days
Next Day Delivery £6.95* Next Working Day / Tracked / Signed / Before 1pm
*Economy Delivery on UK orders Only
  • Please note:
  • Our UK Next Day Delivery service applies to orders placed before 3pm and operates during working days (weekdays).
  • Our Economy Delivery service is not tracked – we recommend customers upgrade to our Next Day Delivery service if their purchase is needed to a deadline or is of a higher value.
  • The carrier we use depends on the size and value of your parcel and we aim to ensure the speediest possible method of getting your purchase to you.
  • We cannot be liable for the loss of items following their delivery to your address.
  • Please feel free to get in touch to discuss alternative delivery options if required.
  • We reserve the right to use a substitute delivery courier or service.

DELIVERY INFORMATION FOR ARMED FORCES PERSONNEL

We are really happy to organise deliveries to BFPO addresses. Please contact us either before or after your order and we’ll make any adjustments to prices to account for delivery charges or tax status for you.

INTERNATIONAL DELIVERY INFORMATION

Delivery to EU Countries

Postage to EU Member states is charged at £9.95. This service is an express, tracked airmail service and usually takes 5-7 working days to be delivered. Some bulky or heavy items are clearly marked and require you to contact us prior to ordering for a specific price for delivery.

EU Delivery Options

DELIVERY SERVICE CHARGE DELIVERY TIME
Express Airmail (Tracked) From £11.95 5-7 Working Days

Please note – We cannot be liable for the loss of items following their delivery to your address. Please feel free to call or email us to discuss alternative delivery options if required.

Delivery to Non-EU Countries

Postage to countries outside of the EU is charged at £14.95 to £18.95. This is a tracked and signed for airmail service. Delivery is 7-20 days or we will advise otherwise prior to dispatch. Some bulky or heavy items are clearly marked and require you to contact us prior to ordering for a specific price for delivery.

We are happy to give you a more precise price for international postage prior to your order. Please contact us for further information.

Non-EU Delivery Options

DELIVERY SERVICE CHARGE DELIVERY TIME
International Airmail (Tracked) From £14.95 7-20 Working Days

Please note – We cannot be liable for the loss of items following their delivery to your address. Please feel free to call us to discuss alternative delivery options if required.

Items purchased for delivery outside of the EU will exclude VAT but may be subject to import duties.

Delivery to the USA.

We aim to ship all items via airmail where possible and you should usually allow between 5 to 14 working days for delivery.

If you prefer,

call or email us  first and we will give you a cost price for delivery and options for delivery time if required. Our standard charge is:

USA Delivery Options

DELIVERY SERVICE CHARGE DELIVERY TIME
International Airmail (Tracked) From £14.95 7-20 Working Days

However, please contact us prior or following your order – we can give you an exact price or change the delivery schedule to suit – just get in touch.

Delivery to Japan.

We are happy to supply customers in Japan – Please order with confidence. We aim to ship all items via airmail where possible and you should usually allow between 7 to 14 working days for delivery.

If you prefer, call or email us first and we will give you a cost price for delivery and options for delivery time if required. Our standard charge is:

Japan Delivery Options

DELIVERY SERVICE CHARGE DELIVERY TIME
International Airmail (Tracked) from £14.95 7-20 Working Days

However, please call or email us  prior or following your order – we can give you an exact price or change the delivery schedule to suit – just get in touch.

DISPATCH INFORMATION

All items in stock will normally be processed, packed and posted within 2-4 working days. Items not currently in stock, on back order or scheduled to be received from our suppliers will be delivered as a priority – we will advise you following your order of any delays – including an estimated time for delivery to you.

International orders, special delivery requirements and special orders will take longer to deliver – we will advise you following your order or request with a timescale for delivery.

You must inform us within two working days of the scheduled delivery date if the goods have not arrived or have been damaged in transit. We may not be able to organise a refund or replacement item if there is a significant delay in notifying us of the problem. Please quote your order number in all correspondence.

By submitting an order, you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

BACK ORDERS

If your item is not in stock with either ourselves or our suppliers we will contact you to ask if you would like us to back order the item for you. You can decide to cancel the order or to be forwarded the item as soon as it is received by us.

DELIVERY

Please contact us if your order has not arrived in the stated timeframe. We investigate all postal losses 7-14 days after the due date of the order with our courier. Where delivery confirmation has been received on an order from our couriers, we cannot be held liable for the order.

RETURNS POLICY

Your rights to return goods are protected under the EU Distance Selling Directive.

Unless otherwise stated all items may be returned for any reason (by you) within 28 days of purchase and will be refunded in full. Outside this period – please get in touch with us first for details on our returns policy – in most cases we’ll accept returns within 60 days of purchase.

Your refund will be paid within 7 working days of our receipt and inspection of the returned goods. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.

This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or described wrongly.

For faulty goods, please contact us for a returns number and to clarify returns procedures. Once issued, please return the goods via post. Once received, we will inspect the item(s). Should the item(s) be deemed faulty as described, we will issue a full refund within 7 working days, including your postage costs.

Please check the items you receive carefully prior to use. We cannot accept the return of items that have been wrongly described, supplied in error or supplied with missing parts once the item has been used.

Unless faulty, any goods returned must be in saleable condition – unworn (outside), unused, unwashed with tags and all the original packaging intact. Please contact us first for a returns authorisation and address. We cannot accept returned items that have not been authorised.

For items held in the post, in transit or delayed in delivery we will work with you attempt to retrieve the item or have it returned to us. We cannot issue refunds or make claims for items prior to them being deemed ‘lost’ (please allow 30 days). Once an item is tracked or signed for as being delivered we cannot be held responsible for any subsequent loss, delay or claim.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

To return an item(s) firstly print the Returns Form, complete it and return it with your invoice and goods to:

Customer Returns

27 College Sq

Stokesley

North Yorkshire

TS95DN

Purchased goods will be shipped as soon as is reasonable possible following payment. We aim to ship within 4 business days once we receive your order. Shipping costs from £2.79 to mainland UK on orders over £75.00 and can take anything up to 5 days after the order is shipped. ×
Call 0845 6890638 or email us at info@ultra-runner.com to arrange express UK delivery. ×
You can get a shipping quote for your destination on the checkout page. ×
The Price Match products must be identical (i.e. same name, model and colour), in stock, new, not damaged and sold directly through one of the Selected Retailers in the UK in £GBP. Items sold as part of a multi, link or bundle deal will be matched to the cheapest price of each item when sold individually. Price Match excludes items sold through third party sellers at Amazon Marketplace & Play.com or any other third party seller. Items must be sold by or dispatched direct from I.E Amazon. Price Match excludes items sold through auction websites or private sellers. Price Match will only include free delivery if the matched items comes with this. Price Match cannot be used in conjunction with any other promotion, discount or voucher code offer (including staff discount). You may choose to apply Price Match or our promotion, discount or voucher code. Our Price Match promise is for personal use only. We reserve the right to restrict our Price Match on each item to one per customer. Price Match excludes any clearance, end of season or none standard sale. Price Match will not apply if the relevant Selected Retailer is in administration or closing down. ×