UK SHIPPING from £1.99

Returns

Shipping / Delivery:

Purchased goods will be shipped as soon as is reasonable possible following payment. We aim to ship within 4 business days once we receive your order. Shipping costs are FREE to mainland UK on orders over £100 and can take anything up to 5 days after the order is shipped. For International purchases this can vary depending on weight and destination. 

If through some oversight on our part and your item is not in stock or on backorder, you will always be emailed with the option to cancel your order if you would rather not wait. In the unlikely event that your parcel does not arrive or goes missing in the post we will refund your payment or send a replacement item once we have established what has happened to the original item. (Please note this could take up to 30 days)

Secure Ordering:

PayPal delivers one of the most secure payment platforms in the world. After more than a decade as a leader in online payments, we’ve learned a thing or two about keeping your information safer. Whether you’re buying, selling, or transferring money, you get an extra layer of security when you use PayPal. That’s because all your financial information (like your bank account details and your credit card number) is securely stored and encrypted on our servers. So you don’t need to share your financial information with the person receiving or sending the money and expose your details online or in public.

In Store Purchase Returns:

Please return your purchases to our store in Cramlington for an exchange or credit note only.
Online purchases can be brought to store for an exchange if in a sellable condition however a refund cannot be done. For this please follow the online purchase procedure

Online Returns:

We do our best to ensure all of our customers enjoy a happy shopping experience with The Ultra Runner Store however occasionally you may need to return an item.

To return an item(s) firstly print the Returns Form, complete it and return it with your invoice and goods to:

CUSTOMER RETURNS

SCOTTA HOUSE

STOKESLEY ROAD

GREAT AYTON

NORTH YORKSHIRE

TS9 6PY

We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product.

If your item is to be exchanged for another size, style or colour please note that in most cases delivery within the UK will be free of charge however none UK deliveries with be subject to an additional postal charge.

Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

If a full refund is required then the returned order needs to be returned back to us within fourteen (14) working days. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days. 

The goods need to be in their original packaging however in a sellable condition, and at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

If you fall outside of the fourteen (14) working day policy we  will issue you with a credit note that can be used online or in store. This is discretionary and will only be issued up to 14 days after item has been delivered.

Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order.

Online Sale Item Returns:

We would recommend that you return your items via registered post. Please clearly state on the returns for the reason for return and whether you require a refund or exchange, 

Please note that if you wish to receive a refund this will be in a credit voucher form on all sale or clearance items.

Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

If a credit voucher is required then the returned order needs to be returned back to us within fourteen (14) working days from DATE of order. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days. 

Faulty Items:

Faulty items will only be replaced, exchanged or if out of stock or unavailable a credit note will be issued 

Online Refunds:

We’ll refund your item via your original payment method. We try our best to process all refunds within 72  hours of receipt, however during busy periods allow 30 days for your refund.When we’ve completed your refund, we’ll send you an email to let you know. Please note that the refund amount will be for the item only and not any postage or courier charges.

Online Cancellations:

If you change your mind and decide you no longer require your order, you can cancel within 7 days from the date we receive your order. To cancel your order before despatch, we recommend that you contact us by phone as soon as you can after placing your order, and we’ll do our best to cancel your order before it’s despatched. If you wish to cancel your order after despatch, you’ll need to wait until you receive your order and then follow the Returns procedure.

Satisfaction:

If you are not satisfied with your goods and wish to exchange, swap or cancel, please call us on 0845 6890638 or email us (info@ultra-runner.com) advising us of the return. Please note Item must be back with us within 14 working days.

Payment Options:

Other payment options are available please call to discuss.

Charity Donations:

Due to the amount of donations being made we have been forced to deduct the transaction charges before donations are sent. Fee per transaction £0.00 GBP – £1,500.00 GBP3.4% + £0.20 GBP

Mix & Match:

  • On selected items only with limited availability.
  • Offer can be withdrawn at any time.
  • Offer cant be used with any other offer.

Voucher Codes:

Voucher codes cannot be used in conjunction with any other offers and only one voucher code can be used at a time. The codes do not apply to sale or clearance offers and can be withdrawn without notice. Vouchers do not apply to charity donations or RACE ENTRIES. We reserve the right to cancel or refund moneys should the terms of the voucher code be breached or minimum outlined spend is not achieved. CUS 10% VOUCHER CODES MUST BE USED WITHIN 30 days OF ORDER BEING PLACED.

Race Prize Vouchers:

  • Race prize vouchers are strictly for in-store use only and cannot be redeemed online.
  • Race prize vouchers can only be use once per transaction and cannot be used in conjunction with any other offer or discount.
  • Race prize vouchers are valid for 12 months only from date of printing
  • Race prize vouchers cannot be exchanged for physical sterling and do not come with any sterling change after usage.
  • DA Buying Ltd T/A The Ultra Runner Store accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering any race sponsored by ourselves (DA Buying Ltd T/A The Ultra Runner Store).
  • DA Buying Ltd T/A The Ultra Runner Store reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, these vouhcers with or without prior notice due to reasons outside its reasonable control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of DA Buying Ltd T/A The Ultra Runner Store in all matters relating to the Prize Draw is final and no correspondence will be entered into.
  • DA Buying Ltd T/A The Ultra Runner Store shall not be liable for any failure to comply with its obligations relating to these race prize vouchers where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force of nature.
  • Race prize vouchers and these Terms and Conditions will be governed by English law and entrants to the Prize Draw submit to the non-exclusive jurisdiction of the English courts.

General Information:

The Ultra Runner Store is a trading style of DA Buying Limited. Registered Address: UNIT 10 HUBBWAY BUSINESS CTR, Cramlington, Northumberland. NE23 8AD

Registered company number: 07957390

Registered VAT number: 129 2009 35 

Registered in England

Cookie Usage:

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you may be unable to place orders or benefit from the other features that use cookies.

Our Price Match promise applies to any branded item for sale on our site or in our store.

If you would like to Price Match at the point of purchase, you will need to contact us by clicking HERE or calling us on 0845 6890638 we will require the selected retailer’s name, description of the product, the web address and the price.

The following conditions apply:

  • The Price Match products must be identical (i.e. same name, model and colour), in stock, new, not damaged and sold directly through one of the Selected Retailers in the UK in £GBP.

  • Items sold as part of a multi, link or bundle deal will be matched to the cheapest price of each item when sold individually.

  • Price Match excludes items sold through third party sellers at Amazon Marketplace & Play.com or any other third party seller. Items must be sold by or dispatched direct from  I.E Amazon. 

  • Price Match excludes items sold through auction websites or private sellers.

  • Price Match will only include free delivery if the matched items comes with this.

  • Price Match cannot be used in conjunction with any other  promotion, discount or voucher code offer (including staff discount). You may choose to apply Price Match or our promotion, discount or voucher code.

  • Our Price Match promise is for personal use only. We reserve the right to restrict our Price Match on each item to one per customer.

  • Price Match excludes any clearance, end of season or none standard sale.

  • Price Match will not apply if the relevant Selected Retailer is in administration or closing down.

Purchased goods will be shipped as soon as is reasonable possible following payment. We aim to ship within 4 business days once we receive your order. Shipping costs from £2.79 to mainland UK on orders over £75.00 and can take anything up to 5 days after the order is shipped. ×
Call 0845 6890638 or email us at info@ultra-runner.com to arrange express UK delivery. ×
You can get a shipping quote for your destination on the checkout page. ×
The Price Match products must be identical (i.e. same name, model and colour), in stock, new, not damaged and sold directly through one of the Selected Retailers in the UK in £GBP. Items sold as part of a multi, link or bundle deal will be matched to the cheapest price of each item when sold individually. Price Match excludes items sold through third party sellers at Amazon Marketplace & Play.com or any other third party seller. Items must be sold by or dispatched direct from I.E Amazon. Price Match excludes items sold through auction websites or private sellers. Price Match will only include free delivery if the matched items comes with this. Price Match cannot be used in conjunction with any other promotion, discount or voucher code offer (including staff discount). You may choose to apply Price Match or our promotion, discount or voucher code. Our Price Match promise is for personal use only. We reserve the right to restrict our Price Match on each item to one per customer. Price Match excludes any clearance, end of season or none standard sale. Price Match will not apply if the relevant Selected Retailer is in administration or closing down. ×