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Reviews

Customer Service

★★★★★
5 5 1
If ever there is a reason to 'shop local' it's for customer service. Bought my X-Bionic Effektor shorts from Tony, and they 'ruptured at the gusset' due to my massive thighs. Took them back to the store, after 9 months. Tony remembered my purchase, and within 2 weeks I've got a brand new set. Thanks Tony, and thanks X-Bionic. Great shop, brand and guarantee.

Great Advice

★★★★★
5 5 1
I've just taken the plunge and bought my first pair of SCOTT T2 PALANI running shoes. If your like me (the uninitiated) purchasing new kit can be rather overwhelming, so having a store like Ultra Runner and a guy like Tony giving me really detailed and helpful advise on what would be best for me was excellent. I had my gait analysed and Tony really went the extra mile. (excuse the pun) The fit and the ride of the shoes is amazing, and it spoke volumes that when I was in store a customer came in to buy his 2nd pair in 6 weeks because they are that good. I can't recommend the shoes,the store or Tony highly enough

Customer satisfaction

★★★★★
5 5 1
My montane jacket is now here all I need now is rain.Really appreciated the email concerning a shipping problem(these things happen)rather than being left in the dark(which also happens with some companies)+a little freebie for the slight delay. Customer satisfaction is everything and Ultra Runner certainly give it.Thanks again Tony and Team Phil Amer

friendliest, most helpful running shop

★★★★★
5 5 1
Just the nicest, friendliest, most helpful running shop I know. Well worth a visit, it's like an Aladdin's cave. Tony rocks. Popped in to pick up some Elete this time, but bought a thing or two over time - great advice and grand chat.

all round advice and encouragement

★★★★★
5 5 1
Tony, thank you for the excellent in store service, all round advice and encouragement. You've got some great kit and delighted to say the hoka's and Ultimate Direction PB hydration vest are working out really well. They're great!

Fantastic personal service

★★★★★
5 5 1
Fantastic personal service. Thanks to Tony and team for all your help.

outfit sorted for the L50

★★★★★
5 5 1
Popped into the Ultra Runner Store @Ultrarunner2 yesterday to get my outfit sorted for the L50;) great service as always!

Great service

★★★★★
5 5 1
Thank you very much for the shoes which arrived today. They are for my wife who is suffering with Plantar Faciitis! She's wearing them around the house today but they seem great! Very light and comfortable. Many thanks once again for the great service from your store!

Great service

★★★★★
5 5 1
Great service again from @Ultrarunner2 thank you!

One of the best stores on-line

★★★★★
5 5 1
The Ultra-Runner Store is one of the best stores on-line for all the best kit and advice for ultra-runners. Tony is a great guy and always willing to offer an expert opinion and honest advice. Speedy delivery too!!

Got great advice on what to buy

★★★★★
5 5 1
Finally took the plunge and ordered my first pair of Hokas. Got great advice on what to buy from a fellow trail runner. Many Thanks Tim

Excellent service and knowledge

★★★★★
5 5 1
Excellent service and knowledge from Tony check his shop out in Cramlington Northumberland it's superb

First class service

★★★★★
5 5 1
First class service, including personal advice which was very helpful.

Fantastic advice

★★★★★
5 5 1
Fantastic advice and customer service from these guys @Ultrarunner2 highly recommended

Awesome service

★★★★★
5 5 1
My @UDhydrates sj pack arrived today, awesome service from @Ultrarunner2, just in time for the hardmoors 30!

Excellent service

★★★★★
5 5 1
Excellent service when i called about delivery time. Received a call back within 10 minutes. I have already passed on your website to friends with the same interests as me!!

Super efficient service

★★★★★
5 5 1
most impressed with a super efficient service. received the item 17 hours after placing the order!!

Quick Delivery

★★★★★
5 5 1
Thank you for getting the Montane jacket to me so quick, as you can see I needed it and it was fab! And I was surprised how well the Napa Rui trial shoes coped with the wet and slippery conditions of the Lakeland Trail race.

Fantastic piece of kit

★★★★★
5 5 1
16 mile night trail, testing the Nathan VaporWrap. Fantastic piece of kit and fit like a glove. Cheers for the advice Tony! 🙂

Quick Exchange

★★★★★
5 5 1
Really pleased with how quickly I received the replacement when the first pair were too big, thanks

Great Advice

★★★★★
5 5 1
Always feel so much more positive after visiting @Ultrarunner2, plus love getting such great advice from an ultra runner! New kits a bonus!

Quick Exchange

★★★★★
5 5 1
V helpful & efficient exchange service thanks

Quick Delivery

★★★★★
5 5 1
The item came really quickly and was the best price I had seen anywhere. The vest is perfect - fits so well I hardly know I am wearing it. Thank you ultra runner! 🙂

Great service

★★★★★
5 5 1
Great store Tony, with some great bits of kit. Some great experience and advice to glean too. Fennec shirt is excellent, thanks.

Very pleased

★★★★★
5 5 1
Very pleased with the manner in which the product was delivered following purchase –Thank you and I am looking forward to the ride

Well worth the journey

★★★★★
5 5 1
Travelled from York to visit as we don't have anything like it here. Despite it being the Bank hol, Tony was open (we did check beforehand) & happy to help. I needed a race pack & having not used one before his knowledge & advice was invaluable. Lovely guy too. If you need ultra running gear this is the place for you.

Well worth the journey

★★★★★
5 5 1
Travelled from York to visit as we don't have anything like it here. Despite it being the Bank hol, Tony was open (we did check beforehand) & happy to help. I needed a race pack & having not used one before his knowledge & advice was invaluable. Lovely guy too. If you need ultra running gear this is the place for you.

Great Service

★★★★★
5 5 1
Good prices and products, very quick postage. Great communication! Thanks.

Simply Awesome

★★★★★
5 5 1
Latest purchase was an online, but was unavailable. I received a prompt phone call with an offer of a more expensive alternative (at no extra cost) which arrived 3 days later. Brilliant service. I would definitely recommend. I'll be back!

First Class Service

★★★★★
5 5 1
Visited the Cramlington store looking for a new pair of trainers as old one's had a few miles on them. Knowledge and service was excellent, have been having a few problems with knee injury, ended up getting some valuable advice on exercises and using kinesiology tape and this worked a treat. Shop not overloaded with loads of kit or over priced. New trainers and clothing I bought are great, would definitely recommend a visit if your into your running, great shop Tony, pleased I found it.

Hoka clifton 2

★★★★★
5 5 1
Great service apreciated the prompt reply to my delivery enquiry !! Cheers all involved

Brilliant shop

★★★★★
5 5 1
The best running shop in the north east tony is a fantastic guy

More Mile Thermal Running Tights

★★★★★
5 5 1
Great advice from Tony, nice product and delivered on time with no fuss.

Excellent!

★★★★★
5 5 1
Products were perfect, delivery was speedy, excellent all round - will definitely order again in the future. Thank you!

Wouldn't go anywhere else!

★★★★★
5 5 1
Fantastic customer service Tony, very pleased with your advice and loving my new Scott shoes. Shopping local without leaving the house, result! Well done all, keep up the great work and will definitely recommend Ultra-Runner!

Thank you

★★★★★
5 5 1
Took my new Saucony road shoes out for 9 miles within an hour of buying them. No blisters, comfortable fit. Good chat when I bought them too. Many thanks, James

R66

★★★★★
5 5 1
Bought a pair more mile R66 ran a couple of short runs with them very impressed so did a long run 20 mile in them and could not fault them at all I usually use Hoka clifton 1 and 2 and are very similar to these a great shoe for the price

Montane Minmus 777 pull on

★★★★★
5 5 1
Wow what a jacket , ran in some pretty unforgiving weather this morning ,sleet, heavy rain, snow, sunshine and strong winds and the jacket performed brilliantly, kept me dry and cool on the inside with no overheating issues, well worth the money, and as usual great service from Tony and the ultra runner team.

Great Srvice

★★★★★
5 5 1
Great customer service, answered my delivery query straight away & my order arrived the next day. Really happy with my purchase. Would certainly order again.

Worth a visit

★★★★★
5 5 1
My wife went to buy running shoes today and what a great customer service I observed. Thoughtful feedback & all questions answered, several purchases made. Well worth a visit if looking for advice on buying running equipment.

Great shop with genuine staff

★★★★★
5 5 1
Great shop with very genuine staff

THANK YOU

★★★★★
5 5 1
Bought my first pair of running trainers today just starting out, excellent service and advice in the shop would highly recommend. Thank you.

More than just a shop!

★★★★★
5 5 1
Tony listens to exactly what you need and then suggests products to consider - with no pressure whatsoever. I have found his advice to be spot-on and so, so helpful. I was travelling a long way for my first Hardmoors event and needed to make sure I had the right gear; using Tony's recommendations I arrived with the perfect kit and had a great run. I will always come to this shop first!

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