UK SHIPPING from £1.99

Terms & Conditions

Shipping / Delivery:

Purchased goods will be shipped as soon as is reasonable possible following payment. We aim to ship within 4 business days once we receive your order. Shipping costs are £3.79 for orders £0 to £75.00 and £1.99 from £75.01 up over. Please note with standard shipping your order can take anything up to 5 days after the order is shipped. For International purchases this can vary depending on weight and destination. 

If through some oversight on our part and your item is not in stock or on backorder, you will always be emailed with the option to cancel your order if you would rather not wait. In the unlikely event that your parcel does not arrive or goes missing in the post we will refund your payment or send a replacement item once we have established what has happened to the original item. (Please note this could take up to 90 days)

Secure Ordering:

PayPal delivers one of the most secure payment platforms in the world. After more than a decade as a leader in online payments, we’ve learned a thing or two about keeping your information safer. Whether you’re buying, selling, or transferring money, you get an extra layer of security when you use PayPal. That’s because all your financial information (like your bank account details and your credit card number) is securely stored and encrypted on our servers. So you don’t need to share your financial information with the person receiving or sending the money and expose your details online or in public.

Returns:

We do our best to ensure all of our customers enjoy a happy shopping experience with ULTRA-RUNNER.COM however occasionally you may need to return an item.

We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product.

Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

If your item is to be exchanged for another size, style or colour please note that in most cases delivery within the UK will be free of charge however none UK deliveries with be subject to an additional postal charge.

If a full refund is required then the returned order needs to be returned back to us within fourteen (14) working days from DATE of order. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days. 

The goods need to be in their original packaging however in a sellable condition, and at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

If you fall outside of the fourteen (14) working day policy we  will issue you with a credit note that can be used online or in store. This is discretionary and will only be issued up to 14 days after item has been delivered.

Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order.

Sale Item Returns:

We would recommend that you return your items via registered post. Please clearly state on the returns for the reason for return and whether you require a refund or exchange, 

Please note that if you wish to receive a refund this will be in a credit voucher form on all sale or clearance items.

Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

If a credit voucher is required then the returned order needs to be returned back to us within fourteen (14) working days from DATE of order. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days. 

Faulty Items:

Faulty items will only be replaced, exchanged or if out of stock or unavailable a credit note will be issued 

Refunds:

We’ll refund your item via your original payment method. Please allow 30 days for your refund to show as these are processed weekly.When we’ve processed your return we’ll send you an email to let you know. Please note that the refund amount will be for the item only and not any postage or courier charges.

Cancellations:

If you change your mind and decide you no longer require your order, you can cancel within 7 days from the date we receive your order. To cancel your order before despatch, we recommend that you contact us by phone as soon as you can after placing your order, and we’ll do our best to cancel your order before it’s despatched. If you wish to cancel your order after despatch, you’ll need to wait until you receive your order and then follow the Returns procedure.

Satisfaction:

If you are not satisfied with your goods and wish to exchange, swap or cancel, please call us on 0845 6890638 or email us (info@ultra-runner.com) advising us of the return. Please note Item must be back with us within 14 working days from date of order.

General Information:

ULTRA-RUNNER.COM is a trading style of DA Buying Limited.

Registered VAT number: 129 2009 35 

Registered in England

Cookie Usage:

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you may be unable to place orders or benefit from the other features that use cookies.

Our Price Match promise applies to any branded item for sale on our site or in our store.

If you would like to Price Match at the point of purchase, you will need to contact us by clicking HERE or calling us on 0845 6890638 we will require the selected retailer’s name, description of the product, the web address and the price.

The following conditions apply:

  • The Price Match products must be identical (i.e. same name, model and colour), in stock, new, not damaged and sold directly through one of the Selected Retailers in the UK in £GBP.

  • Items sold as part of a multi, link or bundle deal will be matched to the cheapest price of each item when sold individually.

  • Price Match excludes items sold through third party sellers at Amazon Marketplace & Play.com or any other third party seller. Items must be sold by or dispatched direct from  I.E Amazon. 

  • Price Match excludes items sold through auction websites or private sellers.

  • Price Match will only include free delivery if the matched items comes with this.

  • Price Match cannot be used in conjunction with any other  promotion, discount or voucher code offer (including staff discount). You may choose to apply Price Match or our promotion, discount or voucher code.

  • Our Price Match promise is for personal use only. We reserve the right to restrict our Price Match on each item to one per customer.

  • Price Match excludes any clearance, end of season or none standard sale.

  • Price Match will not apply if the relevant Selected Retailer is in administration or closing down.

Purchased goods will be shipped as soon as is reasonable possible following payment. We aim to ship within 4 business days once we receive your order. Shipping costs from £2.79 to mainland UK on orders over £75.00 and can take anything up to 5 days after the order is shipped. ×
Call 0845 6890638 or email us at info@ultra-runner.com to arrange express UK delivery. ×
You can get a shipping quote for your destination on the checkout page. ×
The Price Match products must be identical (i.e. same name, model and colour), in stock, new, not damaged and sold directly through one of the Selected Retailers in the UK in £GBP. Items sold as part of a multi, link or bundle deal will be matched to the cheapest price of each item when sold individually. Price Match excludes items sold through third party sellers at Amazon Marketplace & Play.com or any other third party seller. Items must be sold by or dispatched direct from I.E Amazon. Price Match excludes items sold through auction websites or private sellers. Price Match will only include free delivery if the matched items comes with this. Price Match cannot be used in conjunction with any other promotion, discount or voucher code offer (including staff discount). You may choose to apply Price Match or our promotion, discount or voucher code. Our Price Match promise is for personal use only. We reserve the right to restrict our Price Match on each item to one per customer. Price Match excludes any clearance, end of season or none standard sale. Price Match will not apply if the relevant Selected Retailer is in administration or closing down. ×