TERMS & CONDITIONS

If you have any suggestions, comments or if you need to contact us, please call or email us using the details below.

Phone: (+44) 845 6890638

Email: orders@ultra-runner.com

ULTRA RUNNER LIMITED
College Square,
Stokesley,
Middlesbrough
TS9 5DN

ULTRA RUNNER LIMITED Company No. 10804831 registered in England and Wales.

SECURITY

All our online card transactions are handled by WorldPay or PayPal and are guaranteed secure. We do not handle any credit card information. Please contact us if you require any further details on our security arrangements.

BUYING FROM US

Shopping online is not for everyone, so if you would rather pay over the phone or to make alternative arrangements please call us.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us by phone or email and we will correct the mistake and ensure the correct item is sent.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you dispatch notice.

We make every effort to ensure the goods we offer are as described, however, should there be any problems with stock, price or the description of the goods we will advise you of the problem, offer an alternative or offer to cancel your order at no cost to you.

COOKIES USED BY OUR WEBSITE

Cookies are small text files that websites create and send to your computer or mobile device as you browse online. These files typically store information that the issuing websites will recall and reuse as you continue browsing or when you visit them again at a later date. For example, when you shop online, a cookie may be used to store the order value and item count in the basket as you shop. The same website may also use a cookie to store anonymous information about your visit, such the page you land on, what other pages you then go on to view, and whether or not you are a returning visitor. Usually, the type of information stored by cookies is harmless and only used to enhance your online browsing experience. However, sometimes cookies are used for less innocent purposes, such as keeping track of the websites you go on to visit for third party profiling and targeted advertising purposes. Consequently, when you visit websites, you should be told which cookies are going to be issued, and for what exact purposes. The Privacy and Electronic Communications Directive is now UK law, and takes this a step further by requiring your consent before any non-essential cookies are issued.

Our website (www.lets-run.co.uk) is built and run with Shopify shopping cart software, which sends a number of cookies to your computer or mobile device every time you visit us online.

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

COOKIE NAME COOKIE DESCRIPTION
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

All of the above cookies are essential to the normal running of our website in terms of navigation and ordering, and as such their issue does not require your consent. Indeed, if you set your web browser to decline these cookies then you will be unable to place an order with us or navigate our website properly. Our website also issues the following non-essential first party cookies:

COOKIE NAME COOKIE DESCRIPTION
_utma This cookie enables us to save anonymous data about the number of unique visitors our website receives to our private Google Analytics account, and expires 2 years after being issued;
_utmb This cookie enables us to save anonymous data about the length of your visit to our website to our private Google Analytics account, and expires 30 minutes after you finish browsing our website;
_utmc This cookie enables us to save anonymous data about the time of your visit to our website to our private Google Analytics account, and expires when you close your browser;
_utmz This cookie enables us to save anonymous data about the referral path you took to our website to our private Google Analytics account, and expires 6 months after being issued.

The law now requires us to gain your consent before issuing the above cookies to your computer or mobile device. Unfortunately, the current Google Analytics code we use cannot be switched on and off on our website with the press of a button on-screen. Therefore, until such time that we can implement a technical on-screen solution, if you do not consent to being issued with these cookies, please set your browser to decline them (you will continue to be able to view and use our site normally).

In addition to the first party cookies specified above, our website may also send non-essential third party cookies (i.e. from domains other than castlebergoutdoors.co.uk) to your computer or mobile device every time you visit us online. These third party cookies are all associated with external services we use to enhance your online browsing experience, and have the following sources, names and functions:

(i) From youtube.com, whenever you watch a video that is embedded in our website using our public YouTube channel player;

(a) VISITOR_INFO1_LIVE – This cookie saves your viewing preferences each time you watch a video that is embedded in our website using our public YouTube channel player, and expires 240 days after being issued.

The law now requires us to gain your consent before issuing the above cookies to your computer or mobile device. Unfortunately, the current embed code we use for these video players cannot be switched on and off on our website with the press of a button on-screen. Therefore, until such time that we can implement a technical on-screen solution, if you do not consent to being issued with these cookies, please set your browser to decline them (you will continue to be able to view and use our site normally).